Shipping & Returns
EASY RETURNS ARE OUR STYLE
Wrong scent? Not right for your hair? We understand things happen, which is why SACS & Co. is dedicated to making the return process simple for you. If you're not completely satisfied with a product for any reason, just return the product to us for a full refund or exchange.
First, a few details:
All returns must be accompanied by all original components. It was a gift? No problem, we will be happy to refund or exchange any unused product.
If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit. Guests will be asked to provide a valid government issued ID (i.e. driver's license, state or military ID).
In order to offer the best shopping and product-return experience to as many guests as possible, SACS & Co. reserves the right to limit returns if we have reason to suspect misuse of our generous Returns Policy (such as excessive returns, reseller activity, or fraud).
HOW TO RETURN OR EXCHANGE A PRODUCT:
1. For purchases made in our stores
Simply bring the item(s) you wish to return to our Winona Lake store, and ask one of our associates to assist you in making a return- we'll be happy to help!
Product(s) returned within 60 days of the original purchase that include the original receipt (or can be verified in our system), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.
If you would like to exchange a product for the same item, no payment is required- just bring it in and you're good to go. If you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. Likewise, if you exchange for a different item at a lower price point, you will receive back the difference in price and sales tax.
2. For purchases made online at www.sacsandco.com
An online purchase can be returned to us by mail or by bringing it to our store. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.
Returning your online order to one of our store
Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packagin materials.
If you return the product within 60 days of the original purchase and it's accompanied by its original email order confirmation and packing slip (or can be verified in our system), you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card or issued as an in-store credit. In all other cases, the refund will be made in the form of an in-store credit.
Returning your online order by mail
To avoid return shipping costs and speed up your refund, you may return merchandise to our store. However, if you choose to mail your return, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise. If you return a product within 60 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of a SACS & Co. Gift Card.
We know you're put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:
SACS & Co., Inc
801 E. Canal Street
Winona Lake, IN 46590
Return all products ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
We also recommend that you use a traceable ground shipping method (e.g. UPS or the U.S. Postal Service insured mail), so you can track your shipment back to us for a truly flawless return. After we have processed your return and issued a refund, we'll let you know via email. If your refund is being applied back to a bank card or credit card, expect the credit to appear on your account within 7-10 days after you receive the notification email.
RETURNED MERCHANDISE POLICY
Quality is super important to us-we take protecting the integrity of the products we sell very seriously. SACS & Co.s policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.
Have questions? We're here to help!
If I redeemed SACS & Co. loyalty points to purchase the item I am returning, do I get my points back?
Yes, of course-you earned them! If you redeemed your rewards points to buy an item and then return that item, those points will be immediately added back to your SACS & Co. loyalty reward balance. If you purchased multiple items in a transaction and you only return one item, you will have the proportionate number of the points added back to your balance.
If I return a product with a gift receipt, can I get the money back?
Unfortunately, we cannot provide you cash. However, if you return a product accompanied by a gift receipt, you can either exchange the product or we can issue you an in-store credit.
SHIPPING RATES AND POLICIES
SACSandCO.com ships to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses. Please be aware that orders could arrive in multiple packages. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.
SHIPPING METHOD COSTS AND DELIVERY TIME
Shipping Method Shipping and Handling Cost* Total Delivery Time**
Standard $6.95 Estimated Delivery Date: Within 3 to 6 business days
Expedited $10.95 Estimated Delivery Date: Within 3 to 4 business days
Premium $18.95 Estimated Delivery Date: Within 2 to 3 business days
*All shipping charges include handling, order processing, item selection, packaging and transportation of items.
**Total delivery time includes processing and carrier transit time.
Our Standard Shipping combines the capabilities of UPS and USPS, delivering packages to you more efficiently. UPS will deliver your package to your local post office, where your postal carrier will make the final delivery to your door or mailbox. This allows packages to arrive on Saturday as well as any other business day. Tracking is still available through UPS and will indicate the estimated delivery date. This shipping method is available for shipments to Continental U.S., Alaska, Hawaii, U.S. Territories, PO Boxes and APO/FPO addresses.
Expedited and Premium methods are available for shipments to Continental U.S., Alaska and Hawaii addresses only.
Orders qualifying for FREE or discounted shipping promotions are shipped via our Standard service only. FREE or discounted shipping is available in the Continental U.S. only, and excludes Alaska, Hawaii, U.S. Territories, PO Boxes, APO/FPO addresses and oversized packages.
SACS & CO. PROCESSING
Orders are typically processed for shipment in 1 to 2 business days.
Not all Shipping Methods are available for all shipping addresses. Refer to the Shipping details above for available Shipping Methods for your address. All orders containing Hazardous Materials have restrictions. See below for details.
Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g. linen spray, nail polish and items containing flammable, volatile or corrosive chemicals). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Therefore, these items cannot be shipped to all addresses. All orders containing Hazardous Materials must be shipped via Standard and cannot be shipped via Expedited or Premium. All orders containing Hazardous Materials can only be shipped to addresses within the Continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. Territories, PO Boxes or APO/ FPO addresses.
SACS & Co. can ship to international addresses, however special considerations apply. Contact us to discuss the requirements. Some merchandise may not be available for purchase due to restrictions. International orders are not eligible for SACS & Co. loyalty rewards.
SACS & Co. makes every effort to ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will not be charged for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
BILLING AND PAYMENT INFORMATION
SACS & Co. accepts cash, Visa credit card, Master Card credit card, Discover Credit Card, American Express credit card, PayPal and merchandise credit. All forms of payment may be used in store and online.
ORDERS PLACED WITH CREDIT/DEBIT CARD
Your financial institution may place a temporary hold on the funds for your order as it processes. This is not a charge and the hold will be released once your order has shipped. You may receive more than one shipment notice as items in your order ship, but you will not be charged until we send you the final shipment notice. Once you receive the final shipment notice, your card will be charged and the temporary hold will be released. We only charge you for items that have shipped. Any item(s) that are cancelled and/or can no longer be shipped will not be charged and your final shipment notice will contain an adjusted price.
ORDERS PLACED WITH SACS & CO. GIFT CARDS
Once you submit your order, the funds will immediately be deducted from your Gift Card. Hold onto your SACS & Co. Gift Card until you receive your entire order. If we can't fulfill the portion of your order that was paid for with your Gift Card, we'll return the money to it when you get your final shipment email.
ORDERS PLACED WITH SACS & CO. LOYALTY POINTS
A temporary hold will be placed on the loyalty points you've redeemed to pay for your order. Once your order ships and you've received your final shipment notice, the hold will be released and the loyalty point reward will be deducted from your account.
FOR UNSUCCESSFULLY SUBMITTED ORDERS PLACED WITH A CREDIT/DEBIT CARD
Your financial institution will place a temporary hold on your card for the amount of the order when:
- An order is attempted, but not successfully submitted
- The order is ultimately fully cancelled
- The temporary hold is in anticipation of the order being shipped.
You won't be charged for an unsuccessful order submission and the temporary hold will expire automatically within the timeframe set by your financial institution.
FULLY CANCELLED ORDERS
If your order has been fully cancelled, the temporary hold will expire automatically within the time frame set by your financial institution. You may also contact us to release the hold with your payment and order information.
For your own security, you won't be able to submit an order on SACSandCo.com if the billing address, credit card expiration date and/or security code doesn't match your credit card statement.
SACSandCo.com requires you to enter the correct security code with every purchase. We will not remember your security code.
Sales and shipping tax will be applied to your SACSandCo.com order depending on the items and the laws of the state where the order is shipped. You'll see the tax in your order summary before submitting the order.
CUSTOMER SATISFACTION POLICY
We greatly value you as a customer. Our goal is to provide you with an enjoyable, informative, and convenient shopping experience for cosmetic and beauty products. If for any reason you are unsatisfied with your experience on SACSandCO.com, please contact us. If for any reason you are unsatisfied with a product you have purchased, you can return it to our store (according to the RETURN INSTRUCTIONS provided).
Thank you for shopping with us.
GIFT WRAP / GIFT BOX
Sending a gift? Depending on the time of year, we offer gift wrapping or gift boxes plus personalized gift note services.
PLEASE NOTE: Individual items within an order cannot be wrapped or boxed separately. Oversized/overweight items are not eligible for gift services.